Corrections and removals

Draft: for attorney review. Not in force yet.

Last updated: [date]

This policy explains how anyone can report a mistake, how a business can claim its page, and how a business can ask us to remove its information. Items in [brackets] are for the owner and counsel to set.

Our approach

• The business's own current price is the right one. If ours is different, we fix ours.
• Every price shows where we found it and when we last saw it.
• Claiming a page is free. Money never changes the order of prices.
• We act only on requests we can verify. We will never ask for a password or a payment to verify you.

1. Reports from anyone

Anyone can report a wrong price, a closed business or a wrong detail, using the link on each business page. No account is needed.

What happens next:

1. We check the report against the business's own website, its ordering or booking page, or a new photo of its menu.
2. If the source confirms the report, we update the listing within [5 business days].
3. If we cannot confirm it within [10 business days], we [leave the listing as it is / mark the price "reported, not yet confirmed"]. [Decide.]
4. If you left an email address, we may tell you what we did.

We may ignore reports that look like spam or like an attempt to hurt a business, such as many reports from one source.

2. Claiming a business page

A person who owns or manages a business can claim its page to correct prices, hours and other details.

How we verify a claim

We need at least one of these:

1. An email from an address at the business's own website domain.
2. A short code we give you, posted for a day on the business's website or on its own ordering or booking page.
3. A phone call to the business's public phone number, in which we give you a code to enter on the claim form.
4. [Other options to decide: a code mailed to the business address; a business license or tax registration in the claimant's name.]

A free email address (for example Gmail) is not enough on its own, unless the business shows that same address on its own website.

If two people claim the same business, we call the business at its public phone number to confirm. [Decide.]

What a verified owner can do

• Correct prices, sizes, hours, address and phone number
• Send us a current menu or price list
• Mark items as no longer offered
• Ask for a note on the page, such as "Prices change often" or "Call for prices"

What a verified owner cannot do

• Hide accurate prices but keep the listing [Decide: or allow "prices on request"]
• Change the order of results, or change other businesses' listings
• Post reviews or ads

A claim stays active for [12 months]. We ask the owner to confirm it once a year.

3. Removal requests

A verified owner may ask us to do any of the following.

• Stop collecting. We add the business to our do-not-collect list within [2 business days]. The owner can also block our crawler in robots.txt; see How we collect prices.
• Remove prices. We remove all of the business's prices within [5 business days] and stop collecting them. The page then says "This business asked us not to list its prices." [Decide wording.]
• Remove the listing. We remove the business page entirely within [5 business days]. [Decide: on any verified request, or only with a reason.] Our business list comes from open data, so a removed business could come back in a later update. To prevent that, we keep a short removal record (name, address, date of request).
• Hide a home address. If a business is run from a home, we hide the street address within [1 business day] and show only the neighborhood. We do this on any credible request, without full verification. [Decide.]

Requests from people who do not run the business, such as a landlord or a former employee, are handled case by case.

4. Urgent requests

We act within [1 business day] on:

• a home address or other personal information shown by mistake;
• someone pretending to be a business, or a false claim; and
• anything that could put someone at risk.

5. Legal notices

Copyright notices go to our designated agent, as set out in our Terms of Use. Trademark complaints, legal demands and law-enforcement requests go to [[email protected]]. We may ask for more details before we act.

6. Response times

Business days are Monday to Friday, US Eastern time, not counting [US federal holidays].

7. Records we keep

For each request, we record who asked, how we verified them, what we changed and when. We keep these records for [2 years] after the request, or for as long as a page stays claimed, whichever is longer. Removal records are kept for as long as we run the site, so removed businesses stay removed.

8. Older data

An earlier, hand-built version of our Miami pages used some prices from delivery apps and listing sites. We [removed those prices on [date]]. If you see a price on Cuantomap that came from a delivery app or listing site, please report it and we will remove it.

9. Contact

[email protected] [not yet set up]

Drafting notes for counsel (remove before publishing)

• Full removal on any verified request is simplest and lowers dispute risk. Keeping a basic listing (name, address, hours) keeps the site complete. Which do you advise?
• Is showing a price as "reported, not yet confirmed" riskier than taking it down until we check?
• Verification records contain personal data; the privacy policy points here.
• /corrections/ is a new page. It needs adding to the site's list of static pages.